AI note-taker
Does: Records and summarizes a conversation
Doesn't: Does not run the assigned workflow
Structured outcome
Voice live
In the room
Next steps
Contract Review · Acme Corp
● REC 24:074 participants
SC
Sarah Chen
JP
James Park
Lx
Lex · Legal
AI · Live
MR
Maria R.
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AI note-taker
Records. Summarizes. Stays silent.
AI assistant
On demand. Not in the room as a peer.
AI worker
Joins. Speaks. Delivers structured outcomes.
Category definition
What is an AI Worker?
A repeated meeting can take time from work only your team can do. An AI Employee joins Zoom as a named AI participant, follows a defined workflow, and returns the outcome and next step.
Contract Review · Acme Corp
● REC 24:074 participants
SC
Sarah Chen
JP
James Park
Lx
Lex · Legal
AI · Live
MR
Maria R.
Mute
Video
Share
More
End
AI worker definition
An AI worker is software configured for a repeatable conversation. The AI Employee joins Zoom as a named participant, identifies itself as AI, follows a workflow written in plain language, and returns a structured outcome and drafted follow-up.
AI assistant
Does: Answers questions on demand
Doesn't: Waits for a person to prompt it
AI worker
Does: Joins, speaks, follows a workflow, reports back
Doesn't: Replaces human judgment on sensitive conversations
Category comparison
AI worker vs AI assistant vs note-taker
The distinction is what happens during the conversation. An assistant responds to prompts. A note-taker records what happened. An AI worker follows a defined workflow, participates in the Zoom conversation, and returns the outcome and next step.
AI note-taker
Records and summarizes what happened. Useful for recall, but it does not run the assigned workflow or return its next step.
AI assistant
Responds to a person’s request. Useful for on-demand help, but it waits for someone to ask.
AI worker
Joins Zoom as a named AI participant, follows a defined workflow, and returns a structured outcome and drafted follow-up.
Capabilities
How an AI worker works: before, during, and after.
Before
You describe the job, questions, and handoff rules in a workflow playbook written in plain language.
During
The AI Employee joins Zoom as a named AI participant, identifies itself, follows the playbook, and can speak at defined moments or on demand.
After
It returns a structured outcome, a short summary, a recommended next step, and a drafted follow-up.
Examples
AI worker examples: the conversations that repeat.
Start with a conversation that follows the same steps each time. Configure the AI Employee with the questions and handoff rules. Keep a human on the meetings that matter.
Discovery calls
Ask the same qualifying questions and return the lead’s answers with a recommended next step.
See the discovery calls workflowClient onboarding
Run a repeatable kickoff workflow and return the details the team needs to start.
See the client onboarding workflowCandidate screening
Follow a defined interview workflow and return a structured summary for the hiring team.
See the candidate screening workflowEnvironments
Where AI workers work today: Zoom.
Today, an AI Employee joins Zoom as a named participant and identifies itself as AI. It follows a defined workflow and returns a structured outcome. Support for additional meeting platforms is on the roadmap.
Zoom · supported todayAdditional meeting platforms · on the roadmap
Common questions