AI phone support
Every customer call, answered.
Your AI Employee picks up every customer call. It answers questions from your own guides, solves what it can on the spot, and passes the rest to your team with the full notes.
Every call ends one of two ways
- Solved
- Answered on the call
- Passed on
- Sent to your team with notes
Handling customer calls, the same way every time
Listens
It lets the customer explain.
It hears the full problem before it answers.
Answers
It answers from your guides.
The same right answer, every time.
Hands over
It passes on what it can't solve.
Your team gets the details, so the customer never repeats themselves.
Customer service call script (free)
The words your AI Employee uses on a support call. Copy it for your own team.
- Greeting
- "Thanks for calling [business name]. I'm the AI Employee helping the team today. What can I help you with?"
- Listen
- "I'm sorry that happened. Can you tell me a bit more?"
- Confirm
- "Just to check I have it right: [repeat the problem]. Is that correct?"
- Solve
- "Here's what to do. [Steps]. Did that work?"
- Pass on
- "I'll pass this to the team with everything you told me, so you won't need to explain again. They'll get back to you by [time]."
- Close
- "Is there anything else I can help with today? Thanks for calling."
Customer call handling that never puts anyone on hold
No hold music
Every call is picked up.
More than one at a time
Operator takes two calls at once, Scale takes three.
Any language
It switches when the customer does.
Inbound customer service calls checklist (free)
Check these before your AI Employee takes support calls.
What it knows, and what it passes on
It answers
- Opening hours and how to reach you
- How your product or service works
- Your policies, from returns to refunds
- The questions in your guides
It passes on
- Anything that needs someone to check an account
- Complaints that need a person
- Anything not in your guides
How to set it up
Talk to Jordan.
Tell our onboarding AI Employee what your customers call about and what the team handles. It sets up your AI Employee from the call.
Add your guides.
Upload your help articles, policies and common questions to the knowledge base.
Review and publish.
Check the setup in your account and press Publish.
Point your phone at it.
Forward your support line, or use a new number. Every call is saved with a transcript and a summary.
Who built this
DelegateWorker is founded by Sasan Zarrin.
Sasan sold enterprise software at Oracle, Salesforce and DocuSign, and has delivered projects to over 200 large enterprises. He built DelegateWorker to give every business an AI Employee that does real work.
Questions about AI phone support
- What is AI phone support?
- It is AI that answers your customer calls. Your AI Employee picks up, answers from your guides, and passes on what it can't solve.
- What happens when it can't solve a problem?
- It takes the details and passes the call to your team with the full notes, so the customer doesn't repeat themselves.
- Can it take more than one call at a time?
- Yes. Operator takes two calls at once and Scale takes three.
- Will customers know it is AI?
- Yes. It never pretends to be a person. It tells customers it is an AI Employee working for your business.
- Where do the call notes go?
- Every call is saved in your account with a transcript and a summary. If you connect HubSpot or Salesforce, the notes go there too.
- How much does it cost?
- Plans start at $8 a month. See the pricing page for every plan.