Virtual assistant vs AI
Virtual assistant or AI Employee? Use each for what it does best.
A virtual assistant is great at tasks that need judgment. An AI Employee is built for calls: it answers every call, calls back new leads and books meetings, day or night.
When they are working
Virtual assistant: set hours
AI Employee: every hour
A virtual assistant works the hours you agree. An AI Employee answers at any hour.
Virtual assistant vs AI: what each is good at
A virtual assistant
- Inbox clean-up
- Calendar juggling
- Research
- Entering receipts
- Travel booking
- Tasks that need judgment across many tools
An AI Employee
- Answering every call
- Calling back new leads
- Booking meetings on the call
- Appointment reminder calls
- Running discovery calls
- Running onboarding calls
- Many calls at the same time
An AI virtual assistant for business calls
Calls are the part of the job a person can't cover around the clock. These are the calls your AI Employee takes off your desk.
AI virtual assistant for small business
Small businesses miss the most calls, because the owner is the one who has to answer. An AI Employee picks up when you can't.
From $8 a month
Start small and move up when the calls grow.
Set up in one call
Tell Jordan about your business and it sets up your AI Employee.
Phone, Zoom and website
One AI Employee works wherever your customers reach you.
Task split worksheet (free)
Seven common tasks and who should own each one. Use it to split the work between your assistant and your AI Employee.
| Task | Best owner |
|---|---|
| Answer calls after hours | AI Employee |
| Call back new leads | AI Employee |
| Remind clients of appointments | AI Employee |
| Run the first onboarding call | AI Employee |
| Clean up the inbox | Virtual assistant |
| Research a new supplier | Virtual assistant |
| Enter receipts into the books | Virtual assistant |
Many teams use both
"Your assistant runs the desk. Your AI Employee runs the phone."
Keep your virtual assistant on the work that needs judgment: the inbox, research, the books.
Give the calls to your AI Employee. It answers every one, books the meetings, and saves every call with a transcript and a summary your assistant can read.
How to set it up
Talk to Jordan.
Tell our onboarding AI Employee about your business and the calls you get. It sets up your AI Employee from the call.
Review and publish.
Check the setup in your account and press Publish.
Put it where calls come in.
Forward your business line, connect Zoom, and add it to your website from the Deploy page.
Share the notes.
Every call is saved with a transcript and a summary your team can read.
Who built this
DelegateWorker is founded by Sasan Zarrin.
Sasan sold enterprise software at Oracle, Salesforce and DocuSign, and has delivered projects to over 200 large enterprises. He built DelegateWorker to give every business an AI Employee that does real work.
Questions about virtual assistants and AI
- Is an AI Employee a virtual assistant?
- It is an AI virtual assistant for business calls. It answers calls, calls back leads and books meetings. It does not do inbox or research work.
- Can an AI Employee replace my virtual assistant?
- It can take the calls off their plate. Tasks that need judgment across many tools are still best with a person.
- Does it work at night and on weekends?
- Yes. It answers every call at any hour.
- Can it take more than one call at a time?
- Yes. Operator takes two calls at once and Scale takes three.
- How much does it cost?
- Plans start at $8 a month. See the pricing page for every plan.
- Will callers know it is AI?
- Yes. It never pretends to be a person. It tells callers it is an AI Employee working for your business.