Support
DelegateWorker Support
Need help with DelegateWorker or the DelegateWorker Zoom app? You can create a support case through the DelegateWorker app or email our support team. We help with Zoom setup, account access, AI Worker behavior, meeting results, privacy questions, billing, and documentation.
For the fastest support, create a support case in the DelegateWorker app. If you cannot access the app, email hello@delegateworker.com.
You’ll be asked to sign in before submitting a case so we can associate the request with your DelegateWorker account.
Contact Options
Create a support case: Use the DelegateWorker app support form
Email support: hello@delegateworker.com
Support Hours and SLA
| Details | |
|---|---|
| Support channel | Support case form and email at hello@delegateworker.com |
| Support hours | Monday to Friday, 9am to 6pm PT, excluding public holidays |
| First response SLA | Within 24 hours on business days |
| Follow-up SLA | Within 48 hours on business days |
Phone Support
Phone support: Not currently available.
Phone support is not currently available. Please create a support case through the DelegateWorker app or email hello@delegateworker.com and our team will respond within the published first response SLA.
Live Support
Live support: Not currently available.
Live chat support is not currently available. Please use the support case form or email support to contact our team.
Community Forum
Community forum: Not currently available.
A community forum is not currently available. For product help, please use the support case form, email support, or the documentation and knowledge base.
Documentation and Knowledge Base
For step-by-step guides on adding, using, and removing DelegateWorker, visit our documentation and knowledge base.
- DelegateWorker Documentation and Knowledge Base
- DelegateWorker for Zoom Documentation
- Zoom Integration Guide
- Privacy Policy
- Terms of Service
What DelegateWorker Support Covers
DelegateWorker support covers issues related to the DelegateWorker Zoom app, account access, Zoom connection and authorization, AI Worker meeting setup, joining or starting meetings, meeting results, permissions, billing, privacy questions, and product documentation.
Urgent Issues
If your issue affects an active meeting, customer workflow, or production use case, create a support case and mark the priority as Urgent. If you are emailing support, include “Urgent” in the subject line. We review urgent issues during support hours and prioritize them based on severity and customer impact.
What to Include in a Support Request
Include the following information for fastest resolution:
- Your name and company
- Your DelegateWorker account email address
- Your Zoom account email address, if different
- Meeting ID or meeting date/time, if relevant
- Description of the issue or question
- Any error messages you are seeing
- Screenshots or screen recordings, if available
- The steps you took before the issue occurred
Common Topics
How do I connect my Zoom account?
Go to Settings → Integrations → Connect Zoom in the DelegateWorker app. Follow the OAuth authorization flow. See the DelegateWorker documentation for full setup instructions.
My AI Worker did not join the meeting. What do I do?
Check that your Zoom account is connected in Settings → Integrations. If your meeting has a waiting room enabled, admit the AI Worker when it appears in the waiting room. If the issue persists, create a support case and include your meeting ID, meeting time, and account email.
How do I disconnect DelegateWorker from Zoom?
Go to Settings → Integrations → Disconnect Zoom in the DelegateWorker app. Your OAuth authorization is revoked immediately. See the DelegateWorker documentation for full instructions.
How do I delete my account and data?
Go to Settings → Account → Delete account in the DelegateWorker app. If you cannot access your account, create a support case or email hello@delegateworker.com.
Where can I find my meeting results?
Go to Results in the left navigation of your DelegateWorker dashboard.
How do I create a support case?
Use the support case form in the DelegateWorker app or email hello@delegateworker.com with the subject line “DelegateWorker Support Case.”
What is the first response SLA?
We aim to respond to support cases within 24 hours on business days, Monday to Friday excluding public holidays.
Is phone or live chat support available?
Phone support and live chat support are not currently available. Please use the support case form or email support.
Last updated: June 2026
Create a support case · hello@delegateworker.com · First response within 24 hours on business days