Customer interviews
Talk to every customer. Not just the ones with time for a call.
Your AI Employee runs your customer interviews. It asks your questions, follows up on the answers, and saves every word, so you hear from fifty customers instead of five.
Interviews it runs
- Discovery
- Churn
- Win-loss
- User feedback
AI customer interviews, at any size
Anytime
Customers talk when it suits them.
They take the interview in the browser, day or night. No calendar back-and-forth.
Follows up
It asks "why" like a good interviewer.
It follows up on each answer instead of moving to the next box.
Saved
Every word is kept.
Each interview is saved with a transcript and a summary.
Customer interview questions (free)
Six questions for each kind of interview. Pick a tab.
Customer discovery interview questions
- 1Tell me about the last time you dealt with [problem].
- 2What did you do about it?
- 3What was hard about that?
- 4What have you tried before?
- 5What would a good fix look like?
- 6Who else cares about this?
Churn interview questions
- 1What made you first sign up?
- 2What changed?
- 3When did you decide to leave?
- 4What did you move to instead?
- 5What could we have done differently?
- 6Would anything bring you back?
Win loss interview questions
- 1What problem were you trying to solve?
- 2Who else did you look at?
- 3What mattered most in the choice?
- 4What made you pick the one you chose?
- 5What almost changed your mind?
- 6How did our team do during the process?
User interview questions
- 1Walk me through the last time you used [product].
- 2What were you trying to get done?
- 3What was the hardest part?
- 4What did you expect to happen?
- 5What would you change first?
- 6What would you miss if it was gone?
How AI customer interviews work
You pick the questions
Choose a tab above or write your own.
You send the link
Email it to your customers or put it in your app.
They talk
Your AI Employee runs the interview in the browser and follows up on each answer.
You read the answers
Every interview is saved with a transcript and a summary.
What you get from every interview
The full transcript
Every question and every answer, word for word.
A short summary
The main points, ready to read in two minutes.
Their own words
Real quotes you can share with your team.
When to run customer interviews
Before you build
Find out what customers need before you spend the time.
After someone leaves
Learn why, while it is still fresh.
After a deal is won or lost
Hear what decided it, from the buyer.
Before a renewal
Ask what would make them stay another year.
How to set it up
Talk to Jordan.
Tell our onboarding AI Employee who you want to hear from and what you want to learn. It sets up your AI Employee from the call.
Review and publish.
Check the setup in your account and press Publish.
Send the link.
Share the interview link with your customers.
Read the interviews.
Every interview is saved with a transcript and a summary.
Who built this
DelegateWorker is founded by Sasan Zarrin.
Sasan sold enterprise software at Oracle, Salesforce and DocuSign, and has delivered projects to over 200 large enterprises. He built DelegateWorker to give every business an AI Employee that does real work.
Questions about customer interviews
- What are AI customer interviews?
- They are customer interviews run by an AI. Your AI Employee asks your questions, follows up on the answers, and saves every interview for you.
- What questions should I ask in a customer interview?
- Ask about what they did, not what they might do. Start with the last time they had the problem. The question bank on this page has 24 to start from.
- Do customers know it is AI?
- Yes. It tells every customer it is an AI Employee at the start of the interview.
- How long is each interview?
- As long as you set. Most run ten to fifteen minutes.
- Where do the answers go?
- Every interview is saved in your account with a transcript and a summary.
- How much does it cost?
- Plans start at $8 a month. See the pricing page for every plan.