Plans and billing
Transcripts and recordings
Every call leaves a record you can read later.
What you get
Every call gets a transcript and a summary. Find them in Sessions. The transcript is what was said. The summary is the short version, with what to do next.
How long we keep them
How long we keep them depends on your plan. The keep time starts on the day of the call. It is the same for every worker on your account.
| Plan | Kept for |
|---|---|
| Starter | 30 days |
| Go | 30 days |
| Operator | 90 days |
| Scale | 1 year |
| Seat | No limit |
| Team | No limit |
| Desk | No limit |
Exporting a transcript
You can export a transcript at any time before it expires. Open the call in Sessions to export it. The export is yours to keep.
When it expires
When a transcript reaches the end of its keep time, we remove it. Export it before then if you want to keep it. Plans with no limit keep transcripts for as long as your account is open. Read which plan is right for me to compare plans.